zKokosu: Focus on quality and an individual approach.
Handling a specific, fragile product made of natural material. A focus on packaging and sustainability. An individual approach to logistics and keeping the customer experience high…
Those are just some of the concerns the owners of zKokosu had when deciding whether to hand their logistics over to an external partner. How did it turn out, and why did they choose Skladon?
Read the story of a client who lives by the motto “the client always comes first”.
Client's order type ratio (B2C:B2B)
Get to know the zero waste home decor product of a client built on individuality, quality and putting clients first:
Turnover in 2021
full-time employees
Awards received
zKokosu: Selection of bespoke logistics services.
Labelling products
Quality checks on goods receipt
Storage in multiSKU positions
Kitting gift packages
Adding thank-you cards
Adding letters and promotional material
Packing and securing fragile goods
Using branded tape
Extended carrier services
An individual returns procedure
Sales through Slevomat
And more, according to the client's current needs
Best practices.
Do not be afraid to hand your logistics over to someone else. You will not lose the overview of your goods – rather the opposite.
Work out the financial side properly, whether an external partner really pays off for you.
Choose a partner that best matches the nature of your business and is able to meet your specific needs.
Get to know a potential partner as practically as you can. Visit their warehouse, have them show you the client application.
To fine-tune the logistics details we recommend placing a few fictitious orders – “mystery shopping”.
Result: an individual approach and quality in logistics
Customisation.
Skladon has adapted as far as possible to our specific logistics needs. We used to believe that nobody else would be able to treat our product with the same care as we do ourselves.
Quality.
Thanks to the technology and the processes in place at Skladon, we have gained a more accurate overview of the flow of our stock, a minimal error rate in kitting products and greater accuracy in processing our orders.
Speed.
The strategic location of Skladon's distribution center, close to the courier depots, lets us deliver orders to our customers faster.
Time.
Outsourcing logistics has given us more time to extend and develop our product portfolio and for marketing.
Price.
By pooling orders from other clients, Skladon can offer us shipping and packaging material prices we would never reach on our own.
Satisfaction.
The cooperation with Skladon shows, for example, in customer satisfaction with the packaging, in lower demands on customer care and in a 99 % rating on Heureka.cz.
The final summary.
In our professional lives, outsourcing logistics has given us time to keep building our company and brand. In our personal lives, it has given us calm, freedom and a healthier lifestyle. Everything is going more easily and faster than we originally estimated!
Martina Kovacova
Owner
Fulfillment without worries within your reach.
Do the best for your business. Outsource your logistics and get time to focus on key areas that will help you grow efficiently.
