Streamline returns and claims management.
Looking for a way to offer your customers a superior order return solution?
Achieve a better customer experience and save up to 75% of your time with the Retino return widget.
Why to choose Retino for your reverse logistics.
An integrated widget on your online store guides the customer through the return process from A to Z, eliminating potential errors and other risks.
The Retino administration interface provides you with a complete history of individual returns and complaints, such as customer communications, status changes, deadlines, processed refunds, most frequently returned products and much more.
The return widget offers your customer care team up to 75% time savings. You can measure its quality by sending an integrated satisfaction questionnaire.
The return process is literally a few clicks away. The customer doesn’t have to print anything out, figure out where to send the goods, or communicate in a complicated way via email or phone.
Retino solution has already been implemented by more than 2,000 Czech and foreign online stores. We have also mutually developed an add-on for automatic data transfer of common clients.
There are no long-term commitments associated with the use of the service. After monthly billing, the solution can be switched off and the cooperation terminated.
Stories of satisfied clients
More than 2,000 Czech and foreign online stores have experience with Retino, from the smallest ones to big brands.
What Retino clients say.
Retino helped us to simplify and speed up the reverse processes. 100% recommended!
Ondrej Piskac
E-commerce manager Rituals
Retino add-on:
Automatic data synchronization.
The developed Retino add-on ensures automatic and two-way data transfer with the Skladon system on each case. For example, the following information is transferred between the systems:
How it works: connection between Retino and Skladon
Creating a return case
An end customer creates a return or claim via the widget on an online store and orders shipping. The following information is thus saved in Retino: customer name, products to be returned, account number for refund, return reason, photo or video documentation of the returned goods.
Retino: Frequently Asked Questions.
The length of the onboarding process depends a lot on the current state, but the setup of the service and its start can be very fast. In addition, the Retino team is ready to help at any time.
The price of the service depends on the number of cases, i.e. the number of returns. In general, the price of the service decreases with a higher number of cases.
All integrations, including carriers, are continuously published and updated on the Retino website in the integrations section.
There are 25 countries in total.
There are several smaller solutions, but Retino is the most advanced in terms of features and integrations to popular e-commerce platforms and other tools. Ironically, the biggest competition is a piece of paper or an Excel spreadsheet, in which many online stores still keep track of returns.
No, there are no parameters like quantity of goods shipped or others, any online store can use Retino services.
Yes, there are many news planned for this year. We suggest you to keep an eye on the Retino website and the social networks through which the news are announced.
For a consultation, we recommend filling out a short form directly on the Retino website, through which a sales representative will answer all your questions.
Fulfillment without worries within your reach.
Do the best for your business. Outsource your logistics and get time to focus on key areas that will help you grow efficiently.
