Kilpi: How we reduced complaints from 28% to 0.21%.
Receiving and storing the complete stock, connecting and adapting to the client’s ERP system and setting up the logistics processes in 3 months…
The final result?
Logistics with a marked drop in complaints, efficient adaptation to (un)expected seasonal swings and better communication with clients and customers. Read the story we started writing at Skladon in the late summer and autumn of 2019.
Current number of items in stock
Meet our client Kilpi, whom we helped make the logistics of outdoor clothing faster and more reliable.
Target countries of partner sales
Full-time internal employees
Sales channels: B2B, brick-and-mortar stores, e-shop
Concrete examples of what the cooperation delivered.
Best practices.
Above all, try to avoid your sales peak of the year. Plan the move at least 2 months ahead.
Before the cooperation starts, ask about even the smallest details that may seem trivial at the time. The quality of your future cooperation depends on them.
Plan the physical transfer of goods from your warehouse to the partner's distribution center in advance, ideally in precise pick-up windows.
We recommend moving only part of the range you sell, on which you can properly test both the logistics processes and the IT transactions.
Keep a close eye on the status and progress of the planned IT requirements and transactions tailored to your specific needs.
Keep the communication honest and to the point throughout the move to a fulfillment partner.
Further benefits:
Flexibility.
Skladon can adapt far more efficiently to our (un)expected swings in order volumes.
B2B sales.
Working with Skladon has increased the reliability with which logistics information reaches our B2B partners.
Growth.
Fulfillment gives us more room to focus on our sales, marketing and product teams.
Employees.
Outsourcing logistics reduced our number of full-time employees from 100 to 50.
The final summary.
The fulfillment service from Skladon has brought me more peace and calm. Without a doubt. It is a service that works for us, and I know that whenever I come with anything to do with logistics, Skladon will sort it out. The willingness to help came with the know-how we needed.
Pavel Kovar
Logistics manager
Fulfillment without worries within your reach.
Do the best for your business. Outsource your logistics and get time to focus on key areas that will help you grow efficiently.
